IT Support

IT Support

About Druid:

Founded in 2000, Druid Software is based in Bray, Co. Wicklow and is an innovative and dynamic organisation developing 2G, 3G, 4G and 5G mobile network solutions for business users. Druid’s software is widely deployed in Europe delivering enhanced mobile services and unified communications solutions to businesses where employees require mobility. The vertical segments which Druid addresses include: Healthcare, Universities, Airports & Security.
Druid focuses heavily on employee training, development and retention. Our staff are central to everything we do, they are creative, innovative & solution focused, dedicated to excellence in the design and development of services.

The Role

The ideal candidate for the IT Support role will be working with our organisation in order to assist in resolving IT challenges. Due to the growing demand for our solutions, Druid is expanding its IT department and an exciting opportunity exists to join our team. The successful candidate will be helping with the day to day running of our IT infrastructure, as well as supporting our staff in their IT needs. They will also be working with the Senior IT Administrator to plan and implement different IT projects around the world for our IT infrastructure.

 Responsibilities:

• Working with a Support Ticket system to track issues and projects.
• Utilize different tools to manage our different IT infrastructure.
• Use of GUI and command-line tools to perform basic troubleshooting.
• Use of scripting languages e.g. BASH, python, etc.
• Follow team processes and methodologies, using agile techniques and GIT & JIRA tools.
• Certain duties will involve assisting development and testing teams e.g. setup of test environments, servers, etc.
• Assist with maintaining the server and network infrastructure.
• Regular documentation updates for changes or new implementations.
• Continual learning of techniques and technologies relevant to post.
• The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office.

The Candidate

ESSENTIAL CRITERIA

• • A longing to learn about IT and the ability to research independently.
  • A Bachelor’s degree in Computer Science, Engineering or a related field.

Experience

ESSENTIAL CRITERIA

• At least one year experience relevant to the role.
• Experience troubleshooting Windows and Linux computers.

DESIRABLE CRITERIA

• • Experience in the software industry
  • Experience with common network services such as DHCP, DNS, E-mail, etc.
  • Experience with virtualisation products such as VirtualBox, VMWare, KVM, Proxmox.
  • Experience with server and networking infrastructures.
  • Knowledge of open source technologies.

Core Competencies

• A solid team player with the ability to work independently.
• Flexible and adaptable to developing IT needs and work patterns.
• Ability to work analytically.
• A problem solver.
• High level of interpersonal skills with ability to communicate effectively with colleagues.
• Planning and organisational skills.
• An ability to work under pressure on high-priority, service-affecting issues.
• Highly motivated, with the drive to solve problems and expand knowledge.

Benefits

• A competitive salary with bonus.
• Possibility of temporary Druid housing.
• 22-25 days Annual Leave Depending on service.
• Employee Share Option Scheme after one year’s service.
• 5% Pension contribution after one year’s service.
• Technical and business training.
• Mentoring and coaching.
• Opportunity for career progression.
• Opportunity to travel to customer sites.
• Opportunity to work alongside leading engineers in newly emerging technologies.