Sales Administrator
Current vacancy at Druid
Sales Administrator
About Druid:
Druid Software is an innovative and dynamic organization developing 4G and 5G mobile network solutions for business users. Druid’s software is widely deployed globally, delivering enhanced mobile services and unified communications solutions for enterprises where employees require mobility.
Druid focuses heavily on employee training, development, and retention. Our staff are central to everything we do, they are creative, innovative & solution focused, dedicated to excellence in the design and development of services.
Role Summary
We are looking for a qualified Sales Administrator to join our expanding Sales Team and help us achieve our goals. You will serve as a point of contact for customers with queries about products and orders and provide support for sales representatives. Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.
Responsibilities
- Process orders via email or phone
- Check data accuracy in orders and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with the CTO office to ensure timely deliveries
- Maintain and update sales and customer records
- Develop monthly sales reports
- Communicate important feedback from customers internally
- Ensure sales targets are met and report any deviations
- Stay up-to-date with new products and features
- Administrative duties to support the sales, marketing and other relevant staff in Druid as required.
- This list is not exhaustive and duties associated with the role will change over time.
Essential Criteria
- Proven work experience as a Sales administrator or Sales support agent
- Hands on experience with business management tools (e.g SAP or equivalent)
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines
Desirable Criteria
- Certification in Marketing, Sales or relevant field.
- Previous experience working in a Software Engineering/Technical environment.